Shipping/Return/Exchange Policy


We ship orders out 3 days a week, Monday, Wednesday, and Friday. Shipping costs are as follows: 

U.S. Orders under $50:

-Standard Shipping (2-5 business days) $5.95

-Priority Shipping (2 business days) $8.95

U.S. Orders $50 and up: 

-Free Shipping 


Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to:
Ngenuity Design Co.
1720 Grand Ave Pkwy. Apt 8104
Pflugerville, Tx 78660

To return your product, you should mail your product to: 

Ngenuity Design Co.
1720 Grand Ave Pkwy. Apt 8104
Pflugerville, Tx 78660

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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